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KeyGhost Undetected

Troubleshooting FAQ

  • The download adaptor was connected to the computer incorrectly. Solution.
  • Another application is using the serial port. Solution.
  • The computer hardware is faulty. Solution.
  • Your PC is missing the file MSCOMM32.OCX. Solution.

If you have any more questions, please dont hesitate to contact KeyGhost technical support.

Phone: +64 3 3793883
Fax: +64 3 3793885

support@keyghost.com

 

Connecting the Download Adaptor to a Desktop PC

D) The Turbo Download Adapter (TDLA) is shown in the photo below. The plugs marked (1) & (2) connect to the PC. The Plug marked (3) is attached to the KeyGhost.

The Turbo Download Adaptor

The KeyGhost download adaptor is connected to your PC via the serial port and receives it's power from one of the PS/2 ports (2) (either mouse or keyboard).

The PC Serial Port and PS/2 Ports

The KeyGhost Downloader has 2 requirements to communicate with the computer:

1. A connection to the RS232 serial port of a computer. (See point (1) on photos above & below).
2. A power source. (See point (2) in photos above and below) This comes from the keyboard or mouse port of your computer (see point (2) photo above).
If your PC has a USB mouse, we recommend using the available PS/2 mouse port to power the TDLA. If you are using both PS/2 ports, we recommend using the PS/2 keyboard port to power the TDLA. You can use a Y-splitter cable (not supplied) if you need to use the keyboard and/or mouse at the same time as the downloader.

Plugging in the Download Adapter

(B) Shows an expanded view of the PS/2 and PC Serial Port before the TDLA is plugged in.
(A) Shows an expanded view of the PS/2 and PC Serial Port with the TDLA plugged in.

3. The KeyGhost (K), or Security Keyboard needs to be connected to the TDLA at point (3). (see picture below).

Plugging in the KeyGhost

 

Connecting the TDLA to a Laptop

The KeyGhost TDLA can be used on any laptop with an RS232 Serial Port (1) and a PS/2 Port (2). (Pictured below).

Plugging in the KeyGhost

The photo below shows how to correctly connect the TDLA to a Laptop, and the KeyGhost, or Security Keyboard, to the TDLA.

Plugging in the KeyGhost

 

The Y-Splitter can be used on a PC to power the TDLA. It can be plugged into either PS/2 port to allow the mouse or keyboard continued operation while downloading the log off a Keyghost.

Y-Splitter (not supplied)

 

Serial Port Conflicts

If another program is using the serial port, the KeyGhost Download adaptor cannot access the serial port. Close down other applications that may be using the serial port.

 

Faulty Computer Hardware

The last computer hardware could be at fault. Check that the serial port is working correctly by testing another device that uses the computers serial port.

 

PC is missing MSCOMM32.OCX

If you run the software If your computer pops up a message that states the file MSCOMM32.OCX is missing do the following.

1) Right click on the MSCOMM32.OCX link below and pick 'save target as..'

MSCOMM32.OCX

2) Save the file your hard disk. You will need to place this file in your: /WINNT/SYSTEM32 Directory.

3) Run the KeyGhost ML software again.

 

If you have any more questions or problems, please dont hesitate to contact KeyGhost technical support.

Phone: +64 3 3793883
Fax: +64 3 3793885

support@keyghost.com

 

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We respect your privacy and security. If you have any questions or comments about this site? Contact the Webmaster. Tel: +64 3 379-3883. Fax: +64 3 379-3885. Email: HelpDesk@keyghost.com. Postal Address: KeyGhost Ltd, P.O.Box 3279, Christchurch 8001, New Zealand. Physical Address: 109 Montreal Street, Christchurch, New Zealand.

Copyright 2000 KeyGhost Ltd. All rights Reserved.